Shipping And Delivery

At Lemonntee, all items are made-to-order. Each time you place an order, we print the item(s) specifically for you, ensuring the highest quality with every single piece.

Production and Sourcing

We print some of our products in-house at our US facilities, while also sourcing from global suppliers to provide a diverse range of merchandise. We partner only with vendors who meet our stringent quality control standards.

Shipping Carriers

Shipping carriers used include USPS, DHL, EMS, and local postal services.

Orders are processed when the payment is accepted.

Estimate Time Of Arrival

We process orders on business days, Monday through Friday, Eastern Standard Time, excluding Post Office holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To estimate when you’ll receive your order, please refer to the time frames listed below, which cover our most popular products and their respective delivery periods.

Delivery Time & Shipping Fee

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control. Typically, orders within the continental United States arrive within 5-10 business days, while international orders may take up to 21 business days. Upon shipment, you will receive a tracking number to monitor your order’s progress.

Please note:

1. Orders placed after 5:00 p.m. EST will be processed on the next business day.
2. Delivery Time = Handling Time + Transit Time
3. Once your order is ready to ship, we’ll send a tracking link to your email so you can monitor your package’s journey. If you don’t see the tracking link, please check your spam folder.
4. For personalized orders or those requiring modifications, please allow additional time for our designer to complete the customization. The design time will vary based on the complexity of your request.

ORDER TRACKING

After your order is shipped, you’ll receive email notifications and can log in to our website to track your package in real-time. Please be aware that some orders may be shipped in multiple parcels, resulting in multiple emails and tracking numbers.

Allow 5-7 days for the carrier to scan your package into their system. If you try to track your package and no information is available, it means the carrier hasn’t processed your parcel yet. Once it’s scanned, tracking events will appear on the tracking page.

If your package hasn’t arrived by the estimated delivery date, please contact us, and we’ll assist you.

INCORRECT ADDRESS

Please provide the correct address at checkout because:

• If any information is incorrect or missing, we may need to contact you for updates, which could delay your order.
• We are not responsible for orders delivered to the wrong address or returned to the sender. Returned orders will be sent to our shipping partners’ warehouses and disposed of. Verify your shipping address before contacting customer support.
• A re-shipping fee will apply to orders returned due to an incorrect address.
• If you request a carrier to forward or redirect your parcel after it has left our warehouse, we are not liable for any loss, theft, or damage that may occur.

Our goal is to provide fast and secure delivery for a seamless shopping experience. If you have any concerns, feel free to reach out to us at any time. Your satisfaction is our highest priority, and we are dedicated to helping you. Thank you for choosing Luxterzy, and please don’t hesitate to contact us with any questions.